What does IT support and assistance mean? Everything about the IT technology you are using: slow-running computers, error messages, email management, printer issues, using install software, consulting for the next hardware or software purchase, however tips on expanding or modifying the network, hosting the website , IT security or other issues that may arise in managing an IT infrastructure.
The consultancy profession has diversify and branch a lot lately. The rapid and continuous evolution of technologies has help create the need for skill people to provide IT expertise.
Thus, the IT Support:
- He / she knows and is constantly concern about the in-depth understanding of the activities carry out in the organization, how they can be sustain and developd through appropriate IT & C solutions. These solutions are specially design and adapt and will be base on the organization’s work requirements, the expect performance, at acceptable cost and time.
- Participates in the design / redesign of technical support for the most complex problems of the computer system;
- Transposes or participates in translating processes from the organization into IT & C requirements and specifications;
- It develops detail recommendations for IT support of critical or complex activities or key points of the IT system.
- Evaluates the extent to which new technologies propose meet user requirements;
- Evaluates risks relate to data, software and equipment security;
- Has the ability to study, understand, understand and analyze technological trends in the IT & C industry; is an expert in the field; works in team with other experts to select, adapt, design, integrate the most convenient IT & C solutions.
- Apply the IT Support & C technical standards in place to address the organization’s specific requirements as they result from the activities identify for it.
- Designing solutions for adapting programs / applications and possibly existing equipment (along with application developers and hardware specialists) so that new IT & C or modify and tailor solutions ensure increase performance of the organization (better products or services, labor productivity greater, So better working conditions, simplify operations and work, etc.).
- It establishes solutions, procedures, techniques for the proper functioning and correct use of computers. Peripheral equipment and communications. Which represents the support of complex applications / components / systems
Tips for IT Support:
- However, collaborates with all the functional departments of the organization. Providing assistance in the use of information technologies in the current work of components. With a high degree of difficulty. Is aware of the real hardware. And therefore, software requirements and necessities of each compartment. Their current degree of coverage and support;
- So, informs users (employees, leadership) about new facilities. So, configurations, technologies, products. And the use of which could improve the quality of the products. And or services as a result that are the subject of the organization’s activity.
- Similarly, organize training sessions for users, according to the new technological solutions implement or to be implement for components with a high degree of difficulty;
- Therefore, it makes technical offers for any of the activities mention. According to the requirements of the specifications or the terms of reference.
